You know that feeling when your work finally gets the spotlight it deserves? That happened to us this November, 2025.
We’re thrilled (and yes, still a little giddy) to announce that Meesho AI Services won the award for Best Omni-channel Customer Experience Initiative (Conversational AI) at the 7th Edition of the CX Excellence Awards.
And we’re still soaking it in.
This moment wasn’t just about taking home a trophy. It was about celebrating a belief very fundamental to us: Customer experience is not just about handling interactions, it’s about resolving them.
What Made This Win Special
In a room full of industry leaders, forward-thinking tech minds, and customer-obsessed teams, we were recognized for something close to our core: a truly resolution-led AI BPO model that works at scale, across all channels like voice and chat.
We’ve always believed that automation should empower, not replace. That it should carry the conversation forward; not drop it halfway. And that AI shouldn’t be a gatekeeper; it should be a partner that gets things done.
“Instead of measuring success in “minutes handled” or “tickets touched,” we asked: Was the problem solved?”
That’s the approach we took when building our conversational engine. And that’s what this award celebrates.
Behind the Scenes of Our CX Journey
While the spotlight was on the award, what led up to that moment was months of design, testing, learning and more testing.
Our teams came together across data, product, engineering, quality, and training to build a system that not only speaks but listens, learns, and adapts. From voice interactions in regional languages to smooth escalations to human agents, the focus was always clear: deliver a faster, more empathetic, more accurate customer experience.
We built a platform that does just that and this recognition reminded us why it matters.
What’s Next? Conversations That Matter
While we’re grateful for the recognition, we’re even more excited about the conversations that happened at the awards both on stage and off. Meeting fellow innovators and CX leaders from across industries gave us fresh ideas and new perspectives. (Also, we got some very solid chai recommendations.)
As we move forward, we’re staying grounded in what got us here: building AI services that actually helps, making support feel less like a process and more like a conversation, and obsessing over one thing above all - RESOLUTION.
To everyone who’s been a part of this journey: thank you. And to those we met at the awards: we’re glad we got to share this win with you.
If you’re looking for an outcome-based AI BPO, book a demo with us today!