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Is Your AI Contact Center a Money Pit? Here's How to Tell
AI Technology

Is Your AI Contact Center a Money Pit? Here's How to Tell

Your old contact center setup represents a multi-crore bet on efficiency. Yet for most businesses, it lands on the P&L statement as a fixed, recurring cost. Discover how to flip the model entirely.

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The Pilot: Experience the Future of CX, Commitment-Free
News
7 April 2026

The Pilot: Experience the Future of CX, Commitment-Free

It’s not a "reinvention of the wheel." It’s not a loud, flashy pivot. It is, quite simply, the missing piece of the puzzle we hadn’t unveiled; UNTIL NOW. Why do companies still stick to outdated CX models? * Too many AI options → natural confusion in choosing the right solution * Evaluation before long-term commitment remains a key challenge Moreover, as we continue to onboard organizations with the promise of top-notch, Gen-AI-driven CX, we’ve noticed a consistent phenomenon: the ‘Mere Exp

Introducing Meesho AI Services
AI Technology
20 December 2025

Introducing Meesho AI Services

It's a common dilemma in businesses today. On one side, companies are holding a complex puzzle of loose ends in customer experience. On the other hand, CX companies are meticulously crafting what they believe is the final, missing piece.

Managed Services Vs Just an AI Voicebot
Customer Experience
19 December 2025

Managed Services Vs Just an AI Voicebot

Open any social media app these days, and your feed would be flooded with how AI is transforming your CX; how voicebots are slashing costs; how AI voicebots are revolutionizing customer experience…and the list goes on.

Evaluating AI Contact Centers: A Guide for CX Leaders
Customer Experience (CX)
19 December 2025

Evaluating AI Contact Centers: A Guide for CX Leaders

There's no shortage of BPOs and voice bot partners in the market. Everyone's selling a version of "better, faster, smarter." But behind the shiny pitch decks and impressive demos lies a harder truth: most partners are incentivised by process, not progress.

Is Your AI Contact Center a Money Pit? Here's How to Tell
AI Technology
19 December 2025

Is Your AI Contact Center a Money Pit? Here's How to Tell

Your old contact center setup represents a multi-crore bet on efficiency. Yet for most businesses, it lands on the P&L statement as a fixed, recurring cost. Discover how to flip the model entirely.

CX Will Never Be The Same Again
Customer Experience (CX)
19 December 2025

CX Will Never Be The Same Again

Why was the CX industry stuck in a loop for so long? For years, it felt like a breakthrough in customer experience was always just around the corner.

Why Are You Still Paying for Minutes, Not Outcomes?
Sales
19 December 2025

Why Are You Still Paying for Minutes, Not Outcomes?

Traditional usage-based pricing has quietly overstayed its welcome. We've reached a stage where customer issues journey across automated agents, live support, and ticketing systems.

From Voice to Victory: Meesho AI Services Wins Big for Conversational Excellence
News
15 December 2025

From Voice to Victory: Meesho AI Services Wins Big for Conversational Excellence

We’re thrilled (and yes, still a little giddy) to announce that Meesho AI Services won the award for Best Omni-channel Customer Experience Initiative (Conversational AI) at the 7th Edition of the CX Excellence Awards.